Section 1
When can you request an exchange or return?
An exchange or return may be requested within the stated period as long as the item remains in its original condition and has not been used in a way that affects resale or inspection.
- A manufacturing defect or shipping damage is discovered.
- A different item arrives than the one originally ordered.
- Keeping the original accessories, packaging, and invoice or order number makes the process faster.
Section 2
Cases not covered
Some situations may not be eligible for exchange or return if the issue is outside the store responsibility or if the item has been clearly used.
- Items that were installed incorrectly or misused.
- Products missing accessories or original packaging for reasons unrelated to shipping.
- Requests submitted after the approved policy period without prior communication.
Some special cases may vary depending on the product type or manufacturer warranty terms.
Section 3
How to submit a request
To speed up the review, we recommend sending all essential details from the start together with clear photos when applicable.
- Contact us with the order number and the reason for the exchange or return request.
- Send photos or a short video if the issue is related to a defect or damage.
- Wait for support confirmation before sending the shipment back or handing it to a courier.
Section 4
Inspection & refund process
Once the returned product is received or inspected, our team reviews it and then approves either the exchange or the refund according to the case.
- Refunds are processed using the most suitable method based on the original payment method whenever possible.
- Bank transfers and digital payment refunds may take several business days to appear in your account.
- You will be informed if any extra documents or actions are needed for the case.
